Help with Mobile App
- Thread starter MYOWNCO
- Start date
- Staff
- #2
- 518
Are you able to log in?
Can you post a screenshot. Thanks
Can you post a screenshot. Thanks
- Thread starter
- #3
I'm able to log in but do not see post a new thread anywhere. Send me a screen shot of what it should look like. I don't think I have the capability to send you a screen shot. I can do everything but post a new thread again because it's not showing up.
- 15,319
I think this is an issue with droids using KitKat. At least that's one of the issues with my Samsung S5.
Rick
Rick
- Staff
- #5
- 518
Here's a screenshot.
I think you may have issues with logging in. It works well with my S4, so theoretically it should work the same with S5 too.
On your Android device, clear the app cache by going to Settings > Application Manager > Insurance Forums. Tap both buttons: Clear Cache and Clear Data.
Reopen the app, login to forum and you will be able to post a new thread again as in screenshot.
Hope this helps.
Val.
I think you may have issues with logging in. It works well with my S4, so theoretically it should work the same with S5 too.
On your Android device, clear the app cache by going to Settings > Application Manager > Insurance Forums. Tap both buttons: Clear Cache and Clear Data.
Reopen the app, login to forum and you will be able to post a new thread again as in screenshot.
Hope this helps.
Val.
Attachments
- Thread starter
- #6
So when I press on your app on my s5 and I can do everything but post a new thread, I'm not logged in? ????
- Staff
- #7
- 518
I don't know how your phone is working.
It may be a local cache problem, it may be that your Android device is not letting the expiring cookies to be replaced.
If you follow the steps I described, I think it will work.
Thanks,
Val.
It may be a local cache problem, it may be that your Android device is not letting the expiring cookies to be replaced.
If you follow the steps I described, I think it will work.
Thanks,
Val.
- 15,319
Val - I don't know how to do a screen shot but clearing everything had no effect, nor does the screen look anything like what you posted.
Rick
Rick
- Staff
- #9
- 518
Rick,
Did you have to login again after clearing cache/data etc... ?
The new thread icon and the rest (from screenshot) are shown when you tap/press the "rectangle" button on your Android phone.
Screenshot on most Androids is made when power button and home button are pressed at once.
Did you have to login again after clearing cache/data etc... ?
The new thread icon and the rest (from screenshot) are shown when you tap/press the "rectangle" button on your Android phone.
Screenshot on most Androids is made when power button and home button are pressed at once.
- 15,319
Here's the screen shot. I did clear everything and had to re-login.
Rick
Rick
