Telesales and Placement

[JTS1]

The top telesales agents I know are placing between 64%-70%.

Persistency is always talked about, but how about placement?

All variables are covered--true SS billing, instant decision, bank accounts are legit just going NSF--so what's the reason?

Is it b/c telesales is more transactional? Is it more sales equals more NSF?

What type of placement do F2F agents experience?

Pimps and nay-sayers encouraged to respond.

 

[theinsuranceman]

The placement for telesales is about the same as for face to face for me and my team. Our SLICE app does the script check, verifies routing and account #, even verifies if the funds are in the account, and will let an agent know for certain that Ms. Jones qualifies for the plan as written for both telesales and field sales. Our telesales come mostly from live TV transfers.

You mention 64% to 70% placement for telesales? If an agent has that kind of placement they're going to go around hungry. My team's placement, and I'm pretty sure it's similiar for other SL teams, is over 95%. The missing 5% is usually because the agent put the wrong condition for a multi use med and the home office catches it.

I believe the telesales placement will vary from platform to platform.

As far as your NSF question that's probably influenced mostly from the disposable income the newly written person has. Same for their persistency. And their wish to get/keep the policy comes into play also.

Hope this helps.

 

[JTS1]

95%, wow.

Curious how the app verifies they have funds in the account--that's almost scary.

The info does help, thanks.

 

[theinsuranceman]

95%, wow.

Curious how the app verifies they have funds in the account--that's almost scary.

The info does help, thanks.

I remember 30 years ago, when writing a check in a grocery store, the cashier always ran the check thru some type of scanner device. This device would let the cashier know if the account was active and if the funds were in the checking accout to handle the grocery bill.

 

[JTS1]

Seems like 65%-70% placement is standard for Telesales, unless someone else knows otherwise.

My guess is the 95% Senior Life mentions is b/c they are Inbound TV leads.

Higher intent?

 

[theinsuranceman]

Seems like 65%-70% placement is standard for Telesales, unless someone else knows otherwise.

My guess is the 95% Senior Life mentions is b/c they are Inbound TV leads.

Higher intent?

I've seen the same 95+% placement on all business written with any type of lead type, telesales or field sales. The SLICE app that we use will underwrite the application for you in real time as well as a script check, bank info verifcation, etc while we're on the phone or we're sitting across from Ms Jones in her house. When an agent submits an app it's pretty much guaranteed to be issued as applied for.

And you're correct. Live TV transfers just 45 sec old are the bomb! Never hear, after diaing and dialing and dialing with no one answering their phone, "we already took care of it", "we changed our mind", etc. That can be painful! No wasted "production time" because we have to dial and dial and dial. Instead we're connected to the people who just called the commercial 45 sec ago.

 

[jdeasy]

There's no way 95% of the people they talk to have money available that day.

So they aren't placing those people.

They are only counting the people that do as a placement.

Many companies can verify money now. Even SNL, the worst of the worst, can verify money in the account.

So it's just another lie masked in metrics.

Telesales placement is awful. Telesales persistency is awful.

Pimps can say whatever they want. They are still frickin pimps.

 

[JTS1]

I'm beginning to think this ho (me) needs to find a new corner.

 

[theinsuranceman]

There's no way 95% of the people they talk to have money available that day.

So they aren't placing those people.

They are only counting the people that do as a placement.

Many companies can verify money now. Even SNL, the worst of the worst, can verify money in the account.

So it's just another lie masked in metrics.

Telesales placement is awful. Telesales persistency is awful.

Pimps can say whatever they want. They are still frickin pimps.

When I say 95% placement rate, I'm also including post dated business. Placement rate of 95% means 95% of applications get issued as applied for.

 

[jdeasy]

Does SL accept post dated business?

They told us they did not when FEX had them