Medicare bro
Guru
- 448
Just got word today that commissions will not be paid to an agent that flips someone who had an Aetna policy to another Aetna policy. The AOR will stay with the first.
Aetna MAPD and AOR
- Thread starter Medicare bro
- Start date
I don't believe this is a new Aetna policy. Pretty sure they did this 20 years ago with their U65 major med business (before Obamacare).
I attended a regional "roll out" meeting for their "new" product line (mid to late 90's). Several brokers in attendance, including me, asked when we would be paid on our AOR business.
The RVP and his underlings could not answer the question. When someone said they had been told the original writing agent would retain the commission but the "new" agent would be tagged as the current AOR, the Aetna dudes claimed they had never been told that.
About a month later a memo came out confirming the AOR change would not result in commissions being paid to the new agent.
Not surprising, there was a major drop off in AOR's after the word got out.
Lazy agents who did not service their clients keep getting paid for doing nothing.
I attended a regional "roll out" meeting for their "new" product line (mid to late 90's). Several brokers in attendance, including me, asked when we would be paid on our AOR business.
The RVP and his underlings could not answer the question. When someone said they had been told the original writing agent would retain the commission but the "new" agent would be tagged as the current AOR, the Aetna dudes claimed they had never been told that.
About a month later a memo came out confirming the AOR change would not result in commissions being paid to the new agent.
Not surprising, there was a major drop off in AOR's after the word got out.
Lazy agents who did not service their clients keep getting paid for doing nothing.
Last edited:
- Thread starter
- #4
Medicare bro
Guru
- 448
It's
true and it's on all MA MAPD business.selfgen
Guru
This is only if the Aetna member calls in to Aetna to enroll onto a new Aetna plan.
If another agent meets your Aetna enrollee and puts them on a new plan, the new agent gets the commission and you are no longer AOR.
- 2,533
When they said that in the past, they have always clarified that AOR doesn't change if done by an internal rep. But, the AOR switch was fair game if it was another agent or telemarketer.
- Thread starter
- #7
Medicare bro
Guru
- 448
That is not what I was told. And this is coming from someone very high up in the industry.
- 2,533
Do you mean that you rewrote them with a different plan option than what they had before? Or do you mean that they enrolled with a proposed plan option not yet effective, but "cancel" that enrollment and you rewrite them with same plan option with the same effective date?
I wrote a customer with the carrierplan for 2024. The carrier dropped the entire plan. Now I found a plan from this carrier that is acceptable. So I will enroll him. That is the ppo plan. His wife had direct hmo plan that also got cancelled. If I enroll her in a new plan how that works aor wise?
I know I should be paid on husband but what about the wife?
Thank you
I know I should be paid on husband but what about the wife?
Thank you
Similar threads
