Healthcare Reform Update: Insurance enrollment expected to surge on exchanges | Modern Healthcare
HHS and consumer groups are preparing for a very busy final month of Americans signing up for insurance on the federal, state and private health insurance exchanges.
With March 31 the last day for consumers to enroll, HHS announced Thursday that it anticipates a "surge in activity" before the deadline. To ready itself, this weekend HHS will transition 1,500 customer service representatives from web chat to direct telephone service so they can help consumers with open enrollment 24 hours a day, seven days a week. The department has also added an additional 800 Spanish-speaking representatives to its call center operations and will provide more training for both call center staff and in-person assistants. By HHS' count, some 14,000 call center personnel and more than 25,000 in-person assistants will be available across the country to help people get covered.
HHS and consumer groups are preparing for a very busy final month of Americans signing up for insurance on the federal, state and private health insurance exchanges.
With March 31 the last day for consumers to enroll, HHS announced Thursday that it anticipates a "surge in activity" before the deadline. To ready itself, this weekend HHS will transition 1,500 customer service representatives from web chat to direct telephone service so they can help consumers with open enrollment 24 hours a day, seven days a week. The department has also added an additional 800 Spanish-speaking representatives to its call center operations and will provide more training for both call center staff and in-person assistants. By HHS' count, some 14,000 call center personnel and more than 25,000 in-person assistants will be available across the country to help people get covered.
