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Managed care plans and states can now deliver robocalls and texts Medicaid beneficiaries without fear of violating a federal law, a critical change as states face eligibility redeterminations in a few months.
The Federal Communications Commission (FCC) released new guidance Tuesday on the change after getting a letter from the Department of Health and Human Services (HHS) back in April 2022. States and managed care plans face a looming April 1 deadline to start redetermining the eligibility of everyone on Medicaid.
FCC’s goal is to ensure that “millions of Americans can receive the information they need to maintain enrollment in Medicaid and other governmental healthcare programs to avoid losing healthcare coverage,” according to an agency release.
The guidance said that states and partners that include local agencies and managed care plans can under certain circumstances use robocalls or automated texts to raise awareness of eligibility issues.
https://www.fiercehealthcare.com/pa...edicaid-beneficiaries-warn-enrollment-changes
The Federal Communications Commission (FCC) released new guidance Tuesday on the change after getting a letter from the Department of Health and Human Services (HHS) back in April 2022. States and managed care plans face a looming April 1 deadline to start redetermining the eligibility of everyone on Medicaid.
FCC’s goal is to ensure that “millions of Americans can receive the information they need to maintain enrollment in Medicaid and other governmental healthcare programs to avoid losing healthcare coverage,” according to an agency release.
The guidance said that states and partners that include local agencies and managed care plans can under certain circumstances use robocalls or automated texts to raise awareness of eligibility issues.
https://www.fiercehealthcare.com/pa...edicaid-beneficiaries-warn-enrollment-changes
