This is probably only going to make sense a telesales agent familiar with selling MoO Living Promise over the phone....
Can someone explain the exact steps a senior who's not web savvy can follow to complete their MoO's e-sig process?
This is become a hang up everytime, I have tried to use them.
First I have to spend a half hour explaining how to disable the popup blocker.
Then we finally get to the part where she can click I AGREE or I DECLINE, and she's not able to click on it.
I'm assuming she hasn't clicked on all the links and scrolled down to allow the I AGREE button to activate, but it's really hard to see what's on her screen over the phone.
Anyone have a simple process to help walk the senior client through this e-sig process. Does iPipeline or MoO have training on the e-sig process that I missed?
It's taking me three times as long to get the E-sig done as it takes to complete the e-app.
Can someone explain the exact steps a senior who's not web savvy can follow to complete their MoO's e-sig process?
This is become a hang up everytime, I have tried to use them.
First I have to spend a half hour explaining how to disable the popup blocker.
Then we finally get to the part where she can click I AGREE or I DECLINE, and she's not able to click on it.
I'm assuming she hasn't clicked on all the links and scrolled down to allow the I AGREE button to activate, but it's really hard to see what's on her screen over the phone.
Anyone have a simple process to help walk the senior client through this e-sig process. Does iPipeline or MoO have training on the e-sig process that I missed?
It's taking me three times as long to get the E-sig done as it takes to complete the e-app.
