P&C insurance customer satisfaction driven by good communication, not speed, J.D. Power finds

[Insurance Forums Staff]

Insurance Forums Staff submitted a new article

P&C insurance customer satisfaction driven by good communication, not speed, J.D. Power finds

Record catastrophic losses place P&C insurer focus squarely on management of customer expectations. Amica Mutual tops satisfaction rankings for seventh consecutive year.

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[jaygreen002]

A must read for all P&C insurance professionals.