I am look at purchasing a book a business in auto from a call center the multiple is 1.1X profit since if it's a call center will the retention rate me lower since people won't have a connection with the owner of the agency? Or will they just be looking for a better deal on the renewal and not care about having a connection between the owner?
purchasing book of business 1.1X Call center Auto
- Thread starter mikem2015
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I hope somebody answers you that knows that biz. I would think it would be better for them to have no connection to the owner.
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