I have written very little business with Aetna in the past. Not much reason to.
At first the policies were garbage. Almost no Rx cover (actually a $5k cap). Rates were very high (except smokers and large families).
Their underwriting (diabetics, bipolar, etc.) made them my junkyard dog.
In July they revised plans and rates . . . especially on the HDHP. They are kicking butt as a result.
I used to submit 1 app every 3 months. Now it is 2 - 3 a week.
One of my clients is a hired gun for the DOI in several states. He audits carriers all over the country.
He contacted me a few months ago about a policy for his son. I showed him the HDHP 3000 and the price was right . . . even after the surprise hit for tobacco. (Aetna doesn't like to tell us about these changes in advance).
The policy was approved for an August 1 effective date. His checking account was hit in late July (when the policy was approved) for the August premium and again in late August for the Sept premium.
Two weeks ago he called. Wanted to know where his son's policy was.
I sent an email to AIMbrokersupport.
No response.
A week later he called again.
This time I escalated it to the regional manager. Later that day I got a note that the enrollment package would be expedited and sent out that day.
That was 9/10.
Today he called and said the ID card arrived but no policy.
I contacted Aetna again.
Their "standard" is to issue the policy 60 days after coverage is approved.
I blew a gasket.
No one takes 60 days.
I know some of you have been writing Aetna longer, and with more frequency than I have. How do you deal with this 60 day bullsheet?
At first the policies were garbage. Almost no Rx cover (actually a $5k cap). Rates were very high (except smokers and large families).
Their underwriting (diabetics, bipolar, etc.) made them my junkyard dog.
In July they revised plans and rates . . . especially on the HDHP. They are kicking butt as a result.
I used to submit 1 app every 3 months. Now it is 2 - 3 a week.
One of my clients is a hired gun for the DOI in several states. He audits carriers all over the country.
He contacted me a few months ago about a policy for his son. I showed him the HDHP 3000 and the price was right . . . even after the surprise hit for tobacco. (Aetna doesn't like to tell us about these changes in advance).
The policy was approved for an August 1 effective date. His checking account was hit in late July (when the policy was approved) for the August premium and again in late August for the Sept premium.
Two weeks ago he called. Wanted to know where his son's policy was.
I sent an email to AIMbrokersupport.
No response.
A week later he called again.
This time I escalated it to the regional manager. Later that day I got a note that the enrollment package would be expedited and sent out that day.
That was 9/10.
Today he called and said the ID card arrived but no policy.
I contacted Aetna again.
Their "standard" is to issue the policy 60 days after coverage is approved.
I blew a gasket.
No one takes 60 days.
I know some of you have been writing Aetna longer, and with more frequency than I have. How do you deal with this 60 day bullsheet?