I had a client call me this afternoon saying that AARP called her telling her that she needed to renew her membership.
It had been my understanding from previous AARP training seminars, that the membership is only required for the first year/at time of enrollment. After that, the customer can let the membership lapse if they so choose.
However, according to her, the guy from AARP that called her told her that "not renewing her membership, could result in negative consequences." she said that, although he didn't actually come out and say it, that he implied her policy would be dropped.
I was a little more than thrown back that AARP, an organization that stresses during their online training emphasizes that their agent do not use strong armed scare tactics on old people during sales presentations, would make phone calls like these.
I am currently waiting for a response from an AARP market manager just to confirm that she doesn't need to renew her membership.
It had been my understanding from previous AARP training seminars, that the membership is only required for the first year/at time of enrollment. After that, the customer can let the membership lapse if they so choose.
However, according to her, the guy from AARP that called her told her that "not renewing her membership, could result in negative consequences." she said that, although he didn't actually come out and say it, that he implied her policy would be dropped.
I was a little more than thrown back that AARP, an organization that stresses during their online training emphasizes that their agent do not use strong armed scare tactics on old people during sales presentations, would make phone calls like these.
I am currently waiting for a response from an AARP market manager just to confirm that she doesn't need to renew her membership.