ACAExpress Experiences

[ameneses54]

I think it's worthwhile to post real life experiences of agents using this platform.
Here is what happened to me:
I was trying to access the Marketplace in order to change a 2014 policy (I was told it could be done), to do so I created an applicant with the required information, continued choosing a plan and when the option was to start a new policy or continue an existing one, I chose the former. It took me to an attestation and then to the Marketplace where I was basically stuck and found no way to do a change. Logged off and then the applicant, shows his status as “completed” and I even got eligibility results in which no subsidy is given (which is incorrect) and it looks like the policy is being processed.
This is a complete malfunction of the whole process and I can’t re-create the same customer as a new applicant because it says the applicant already existed.
I hope I won't be charged for this app fumble.
Had to start the process from scratch in the Marketplace (although my information from last year was there), which by the way is working lightning fast and flawless. It still has the stupid questions which are a pain.
At this point I haven't tried with a new customer, but I'm afraid of the results.
Last but not least, I've had once and again framework errors crashing the app.

 

[hockeyday]

so have you went direct to the marketplace and enrolled that way? How was that? did it work better than last year?

 

[ameneses54]

so have you went direct to the marketplace and enrolled that way? How was that? did it work better than last year?

Marketplace went fine and the site is fast. The procedure looks the same as last year, with the exception that you can hit back without running into problems.
Considering the familiarity of the Marketplace app, you probably can go through with confidence in less than 30 minutes, give or take.

 

[G.Gordon]

No experience with ACAEx, but the h.gov site is way better than it was. Being able to go back and edit without a tramatic error and having to drop out and start over has improved.

Still, if someone has an account and forgot the log in, used another agent, can't remember what email address they used, etc. it is still a terrible experience trying to fix or take over that case. For these cases I elect to use a pay per app WBE service. I don't have time to blow 30-45 min. on the phone to fix h.gov accounts. I'll work on those issues after 2/15.