I've been wondering lately if anyone else notices a certain type of agent as I see sometimes... Here's the picture: a solid and reputable agency that does quite well for itself relative to its rural setting. Usually with one or two CSR's that also function as cross sell agents or such. But with a principal agent that spends all of their time doing things that isn't their job. Whether it be running interference between a claimant and the adjuster, taking phone calls that involve menial things that should be left to CSR, worrying and fretting over every single account written and if they are "perfect," etc., etc. I think I've painted enough for anyone to see what I'm getting at. Micro-management at its finest I suppose.
Does anyone else run across this type of agent? I know of two like this here in my hometown. They do well for themselves, but I don't understand the mindset that they try to do everything in the agency themselves? My father always taught me that this business is hard, but it isn't rocket science. Sell, service, manage the agency broadly and delegate people to be specialized in areas that you don't need to be involved in every single day. If you are so busy doing the petty things that a CSR can do, how are you growing?
Anyone see this? Or is it just my area??
Does anyone else run across this type of agent? I know of two like this here in my hometown. They do well for themselves, but I don't understand the mindset that they try to do everything in the agency themselves? My father always taught me that this business is hard, but it isn't rocket science. Sell, service, manage the agency broadly and delegate people to be specialized in areas that you don't need to be involved in every single day. If you are so busy doing the petty things that a CSR can do, how are you growing?
Anyone see this? Or is it just my area??