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ok...anyone have any idea how those phone enrollments work for MA's?
Client sees ad on tv and the 800 #, so he calls in to get more information. At this point, what happens?
reason I ask, a new Med Supp client of mine called yesterday. He had just received an Advantra card. He had no recollection of enrolling on the phone, he has no computer so online is out, and no agent came by.
We called Coventry...long story short...he was enrolled by their phone call-in service, named Dial-America. Not what he wanted. He also never received any brochures in the mail. In his area there are 2 plan choices. A zero-premium and a $98/mo plan. They enrolled him in the premium plan.
Q?...Are they getting sensitive info upfront, like SS/Medi #. DOB, name and address and automatically enrolling without clients' knowledge? (I know, I know, I should call in and see for myself. May just do that, curiosity is killing me)...The point is...if they are doing that, maybe that's the real complaint by the public, and us agents being discriminated against.
Thoughts, anyone?
Client sees ad on tv and the 800 #, so he calls in to get more information. At this point, what happens?
reason I ask, a new Med Supp client of mine called yesterday. He had just received an Advantra card. He had no recollection of enrolling on the phone, he has no computer so online is out, and no agent came by.
We called Coventry...long story short...he was enrolled by their phone call-in service, named Dial-America. Not what he wanted. He also never received any brochures in the mail. In his area there are 2 plan choices. A zero-premium and a $98/mo plan. They enrolled him in the premium plan.
Q?...Are they getting sensitive info upfront, like SS/Medi #. DOB, name and address and automatically enrolling without clients' knowledge? (I know, I know, I should call in and see for myself. May just do that, curiosity is killing me)...The point is...if they are doing that, maybe that's the real complaint by the public, and us agents being discriminated against.
Thoughts, anyone?