It never ends, and now Assurant is having billing problems. Few things that I noticed come about today:
1. I got 10 emails/calls/texts stating they got a letter in the mail stating their premium is past due. Even though, every one of them are set up on a monthly bank draft/credit card, the charge went through a few days ago, and the system and rep confirm a paid to date of 4/1/15. I guess their phones blew up again today, with long hold times, and as far as I can tell, the letter was sent to every client set up on auto pay.
2. For ON exchange clients who want a bill in the mail, they only offer quarterly billing (even though I thought the law required monthly billing). If client sends in 1 month, it sits in pending status until all 3 months are received, and then the paid to date is updated.
3. The same ON exch, quarterly billing clients who did NOT send in Feb payment are showing TERMINATED now, even though they have a 90 day grace period. Now, the client must send in all 3 months of premium within the next 60 days, and the policy will be "reinstated".
This, on top of me still chasing down people for proof of income for 4th week of OEP clients............has still grounded me from even getting out to play a round of golf. Wrote the biz, now I got to go save the biz. Fricken joke.
1. I got 10 emails/calls/texts stating they got a letter in the mail stating their premium is past due. Even though, every one of them are set up on a monthly bank draft/credit card, the charge went through a few days ago, and the system and rep confirm a paid to date of 4/1/15. I guess their phones blew up again today, with long hold times, and as far as I can tell, the letter was sent to every client set up on auto pay.
2. For ON exchange clients who want a bill in the mail, they only offer quarterly billing (even though I thought the law required monthly billing). If client sends in 1 month, it sits in pending status until all 3 months are received, and then the paid to date is updated.
3. The same ON exch, quarterly billing clients who did NOT send in Feb payment are showing TERMINATED now, even though they have a 90 day grace period. Now, the client must send in all 3 months of premium within the next 60 days, and the policy will be "reinstated".
This, on top of me still chasing down people for proof of income for 4th week of OEP clients............has still grounded me from even getting out to play a round of golf. Wrote the biz, now I got to go save the biz. Fricken joke.
