Small group with 9509SX HDHP. Client hit $5k in March ($4600 + $1000 Rx) and claims is telling her she has not yet satisfied her deductible IN SPITE OF the fact their online claim recap shows otherwise.
She has called claims twice. Both times they were rude. Last time (4/12) they promised a supervisor would call.
Has not happened.
I just learned of this yesterday. My rep claims she does not know anyone in claims and tells me to call the agent no-help line.
Looking for some help here. Anyone with a name and contact info of someone high up in small group claims would be appreciated.
I promise not to invoke your name when raking these idiots across the coals.
She has called claims twice. Both times they were rude. Last time (4/12) they promised a supervisor would call.
Has not happened.
I just learned of this yesterday. My rep claims she does not know anyone in claims and tells me to call the agent no-help line.
Looking for some help here. Anyone with a name and contact info of someone high up in small group claims would be appreciated.
I promise not to invoke your name when raking these idiots across the coals.