An Uber struck my car and Uber's carrier (Liberty Mutual) assumed 100% fault. My car is a 2023 Lexus RX350 (only a few months old at time of accident). I rented a similar class car for the 50 days my car was in the shop—an Audi Q5. Nearly identical MSRP and class. Moreover, the rental was relatively cheap at $385/week (before taxes and fees). Liberty has told me they are willing to cover the rental costs with the following limitations (quoted directly from their email to me):
"We do not owe fees or taxes for vehicles rented from an Airport location and the taxes did not qualify for reimbursement. Your state does not have regulations on providing a Premium vehicle for rental and only requires we provide a standard vehicle or rate for a standard vehicle. The rate I have approved is for a small SUV which is $47.80/day."
I'm located in NY for what it's worth. Any idea why they think they don't have to reimburse me for fees and taxes? And are they within their right to use an estimate for a lower class vehicle? And are they within their right to make up whatever they think is the right amount that I should have paid for that lower class vehicle?
Appreciate any insight on this so I know what is fair to push back on.
"We do not owe fees or taxes for vehicles rented from an Airport location and the taxes did not qualify for reimbursement. Your state does not have regulations on providing a Premium vehicle for rental and only requires we provide a standard vehicle or rate for a standard vehicle. The rate I have approved is for a small SUV which is $47.80/day."
I'm located in NY for what it's worth. Any idea why they think they don't have to reimburse me for fees and taxes? And are they within their right to use an estimate for a lower class vehicle? And are they within their right to make up whatever they think is the right amount that I should have paid for that lower class vehicle?
Appreciate any insight on this so I know what is fair to push back on.