M
Mike_Golden1
Guest
In the interest of making all of us better agents I am presenting this case for discussion. Please, no personal criticisms or attacks, OK?
Last Monday I was visiting a Life Insurance client and was asked about Health Insurance for their 19 year old daughter, a college student. I asked about health issues, was told everything was fine except for situational depression being treated with Wellbutrin (10 mg, 1X daily) so wrote an application for an Assurant SaveRight HSA (which doesn't provide benefits for Anxiety/Depression treatment so it doesn't get rated up). She is only seeing a therapist quarterly, last visit in January. The premium, including the 5,000 AME, is $102 a month.
Imagine my surprise when Assurant called the client for a telephone interview and had her tell them she had been diagnosed with BiPolar disorder, which, of course, is an outright decline.
I just checked the application and we had listed the condition as Depression. It is possible that the client changed it to Bipolar disorder when she verified the health information but I can't look that up.
I'm not concerned about losing the sale but have always considered myself fairly perceptive about whether someone is not telling me the whole truth. Is there something that pops up in anyone's head that would trigger something of concern to dig deeper here or is it just another of those cases where you get surprised in the end?
Last Monday I was visiting a Life Insurance client and was asked about Health Insurance for their 19 year old daughter, a college student. I asked about health issues, was told everything was fine except for situational depression being treated with Wellbutrin (10 mg, 1X daily) so wrote an application for an Assurant SaveRight HSA (which doesn't provide benefits for Anxiety/Depression treatment so it doesn't get rated up). She is only seeing a therapist quarterly, last visit in January. The premium, including the 5,000 AME, is $102 a month.
Imagine my surprise when Assurant called the client for a telephone interview and had her tell them she had been diagnosed with BiPolar disorder, which, of course, is an outright decline.
I just checked the application and we had listed the condition as Depression. It is possible that the client changed it to Bipolar disorder when she verified the health information but I can't look that up.
I'm not concerned about losing the sale but have always considered myself fairly perceptive about whether someone is not telling me the whole truth. Is there something that pops up in anyone's head that would trigger something of concern to dig deeper here or is it just another of those cases where you get surprised in the end?