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I called United Health for someone not in a guar. issue period. Asked about pre-existing health issues being a concern - was told that if they qualified, they did not have to worry about pre-existing. I find qualifying for UHC the easiest - anyhoo, this statement was not correct - there is a 90 day waiting on any pre-existing. (Was not trying to be evasive)
Unless your prospect had a super unique situation, the answer you were given is correct. See below.
This information is from the "Eligibility – Florida" (AARP Underwriting Guide)
"Pre-existing conditions will be covered as of the AARP Medicare Supplement plan effective date for applicants who qualify for Open Enrollment or Guaranteed Issue (see pages 9 and 10) or who are replacing a Medicare Supplement plan or creditable coverage.* For all others, there is a 3-month waiting period after the plan effective date before pre-existing conditions are covered."
Please share with us the unique situation your prospect was in that caused him/her to have a pre-existing condition waiting period imposed.