Here I was touting the latest and greatest feature that Coventry provides their agents, when "BooM".... the thing explodes! The most critical time... the last week of AEP... when clients impatiently call, wanting to know if their ap has been approved?, where is my ID card?, did they ever get my ap?, etc. etc. etc. ... and what happens? I pull up the Ap Tracker this a.m. while on the way out the door for an appointment because a client calls and wants to know if she is enrolled, and find out that the dizzy thing has dumped all my clients but one PDP!!!!
I hurriedly call the Broker Service number, wait the usual 5 minutes, only to be called by another client, and the BSU hangs up on me.... gr-r-r-r-r-r!
I called the local office and was told their computer is down and can't help me at the moment.... (I'll bet a month's commission that they use Microsoft Windows.... any takers?)
This is bad. What a poor impression is left with the client!!
I hurriedly call the Broker Service number, wait the usual 5 minutes, only to be called by another client, and the BSU hangs up on me.... gr-r-r-r-r-r!
I called the local office and was told their computer is down and can't help me at the moment.... (I'll bet a month's commission that they use Microsoft Windows.... any takers?)
This is bad. What a poor impression is left with the client!!