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I thought I would start a new thread specific to Coventry sales, claims, problems,, etc. THis way we all can pitch in to share our experience with this particular compay.
Watch those Part D claims!! I had a client call me because her prescription claims were not being processed, even after 3 separate mailings, phone calls,( including a certified receipt proving she sent something to them). By now these claims are 5 months old.
Bottom line: they had sent her a form with an address to San Antonio, Texas for processing. Problem, TX handles commercial accounts.
Individual claims should be sent to Phoenix, Arizona. The brain-dead over there never bothered to research her ID # and forward to the appropriate place.
Ask them to send you a couple claim forms..keep in your file as needed.
Watch those Part D claims!! I had a client call me because her prescription claims were not being processed, even after 3 separate mailings, phone calls,( including a certified receipt proving she sent something to them). By now these claims are 5 months old.
Bottom line: they had sent her a form with an address to San Antonio, Texas for processing. Problem, TX handles commercial accounts.
Individual claims should be sent to Phoenix, Arizona. The brain-dead over there never bothered to research her ID # and forward to the appropriate place.
Ask them to send you a couple claim forms..keep in your file as needed.