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I am interested to see how you deal with customers who will not speak on the phone and will only email questions. Some questions cannot be answered by email.
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I am interested to see how you deal with customers who will not speak on the phone and will only email questions. Some questions cannot be answered by email.
I like that response. We run into this every so often, but some people simply won't answer a call or call us. They want to ask complex coverage questions and there are too many variables. I know that some people will quote from the policy, but that doesn't satisfy everyone.
Lee, I called that number but they said they had never heard of you!Start delaying your email response and keep them short and open ended. Create more questions than answers. End each email with "we really need to talk. I think I can answer most of your questions wit one call. Call me at 1-800 123-4567"
Lee, I called that number but they said they had never heard of you!