I get your point, however, I think the slant of this thread was more how an agent does business, their marketplace, etc.
Obviously an agent who sells over the phone, solicits that type of business, and so forth is not going to be calling people who expect to schedule a meeting, do planning and are looking for a "planner" or "advisor" -- he/she is calling people who are looking to buy a product, and will buy it over the phone.
For me, in my practice, while it happens once in a blue moon (once in the last few years), if I am talking on the phone with someone (perhaps with a referral or someone I met previously) and they ask me to email them quotes or they want to buy something over the phone -- I politely explain that is not my practice, I don't/can't do that, and would be doing them a disservice if I attempted it. That is not my speciality so I don't and can't do it.
