LanceEVS
Expert
- 33
Hi everyone, Lance from Dolphin Dialer here. Appreciate the feedback. I wanted to clarify a couple things. The Dolphin Dialer is not a predictive dialer or an auto-dialer. We classify it as a power dialer which we feel is better for most people.
Power Dialers are used by live agents to call telephone lists, one number instantly after the other. If a number is busy, disconnected, or no answer, the Power Dialer immediately moves to the next call without any input from the agent. The agent will hear someone say “Hello” and can talk right away, with no delay. If the agent hears an answering machine or voicemail, he/she can either make one mouse click to hang up and instantly move to the next call or he/she can wait for the greeting to play then leave a message.
It also allows for personalized messages, simply say "Hello John", click a button to leave your pre-recorded message, and zoom on to the next call. People are more likely to listen if they hear their name, and also they won't get that telemarketer delay as with a predictive dialer. You also won't have dropped calls and won't have to worry about the legal aspects of that, as long as the numbers you're calling have been scrubbed.
The con is that it won't make quite as many calls, but we believe the effectiveness will be greater despite that.
Power Dialers are used by live agents to call telephone lists, one number instantly after the other. If a number is busy, disconnected, or no answer, the Power Dialer immediately moves to the next call without any input from the agent. The agent will hear someone say “Hello” and can talk right away, with no delay. If the agent hears an answering machine or voicemail, he/she can either make one mouse click to hang up and instantly move to the next call or he/she can wait for the greeting to play then leave a message.
It also allows for personalized messages, simply say "Hello John", click a button to leave your pre-recorded message, and zoom on to the next call. People are more likely to listen if they hear their name, and also they won't get that telemarketer delay as with a predictive dialer. You also won't have dropped calls and won't have to worry about the legal aspects of that, as long as the numbers you're calling have been scrubbed.
The con is that it won't make quite as many calls, but we believe the effectiveness will be greater despite that.