Anyone else noticing some major issues with healthcare.gov when dealing with existing or new client ??????
1. 2.5 hours to remove client off joint app since she is going on medicare. First attempt with HC.gov rep kicked him to medicaid, second attempt got him subsidy, but pulled her off as of today (instead of 5/31/14), awarded small APTC, enrolled him in same plan without the tax credit showing up in final submission.
2. Wrote normal SEP loss of coverage with HC.gov online, tax credit amount never sent to BCBS, but they received the app, and without my agent info which was on the app.
3. Tried to add child to existing app, still waiting for file to be sent after 3 weeks (1 hr on phone). Have another one, added child due to medicaid denial, issued originally as mom now going to medicaid or in different "group".
4. Tried adding an apartment number, still no changes done at Aetna (1-2 hr on phone)
Can't get anything done correctly...........who else is having servicing issues? There is no such thing as getting even the simplest things done in under an hour with HC.gov reps (even with no hold time)
1. 2.5 hours to remove client off joint app since she is going on medicare. First attempt with HC.gov rep kicked him to medicaid, second attempt got him subsidy, but pulled her off as of today (instead of 5/31/14), awarded small APTC, enrolled him in same plan without the tax credit showing up in final submission.
2. Wrote normal SEP loss of coverage with HC.gov online, tax credit amount never sent to BCBS, but they received the app, and without my agent info which was on the app.
3. Tried to add child to existing app, still waiting for file to be sent after 3 weeks (1 hr on phone). Have another one, added child due to medicaid denial, issued originally as mom now going to medicaid or in different "group".
4. Tried adding an apartment number, still no changes done at Aetna (1-2 hr on phone)
Can't get anything done correctly...........who else is having servicing issues? There is no such thing as getting even the simplest things done in under an hour with HC.gov reps (even with no hold time)