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I have a client that purchased an HCC short term policy in September. She was super healthy, no issues, but felt like she needed something until her traditional policy kicked in 1/1/15.
So, she is travelling and winds up in the emergency room with a hemorrhage. They get her fixed up and send her on her way. Now she's getting bills from the hospital. The plan has only sent her a letter asking if the claim was due to a workplace injury and to explain what happened. She provided all of the details and they have not paid a dime.
I'm not her broker of record, I signed her up for her new plan. I know nothing about the company or how to get her claims paid. Does anyone have experience with these people?
So, she is travelling and winds up in the emergency room with a hemorrhage. They get her fixed up and send her on her way. Now she's getting bills from the hospital. The plan has only sent her a letter asking if the claim was due to a workplace injury and to explain what happened. She provided all of the details and they have not paid a dime.
I'm not her broker of record, I signed her up for her new plan. I know nothing about the company or how to get her claims paid. Does anyone have experience with these people?