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I did a search on here but found no specific thread related to these guys...
Has anyone dealt with these clowns, Health Benefits Direct? So far, I have had 2 agents try to steal my Assurant deals, one manager tell me "My guys do so much with Assurant that I could have your contract cancelled if I wanted" after I called to complain about their dispicable marketing/bullying tactics. I also put a fake lead through InsureMe(HBD buys from them) and listened as their Robobabe left a message saying "Due to a limited Enrollment in your state, please call us back ASAP to do an application". I again called a manager there and asked what exactly a "limited enrollment" meant, seeing as their is no such thing for Indvidual applicants in CT, and was told that "Well you can imagine there is a lot of competition in this market so sometimes we need to create a sense of urgency". "Oh, so you mean you lie to customers?" He hung up.
Their latest tactic is, and you need to be wary of this, is the Robobabe calls all leads back and says "This is HBD, we need to speak with you about your recent insurance application. Please call us at..." What this leads to with some customers(already at least two of mine) is they call back assuming an app YOU did with them has a problem (usually because you have told them that Assurant may call them for follow up questions) and then they try to do a a NEW app with either Assurant, Aetna or GR. It's not going to work on everyone but some of the slower customers fall for it. Truly astonishing. If it's an Assurant app they try to get the broker changed and so far I had both of mine fixed but who knows if when I get busy I'll catch all of them.
I am all for friendly competition but this is complete and utter fraud. Anyone else deal with this s**t from them?
Has anyone dealt with these clowns, Health Benefits Direct? So far, I have had 2 agents try to steal my Assurant deals, one manager tell me "My guys do so much with Assurant that I could have your contract cancelled if I wanted" after I called to complain about their dispicable marketing/bullying tactics. I also put a fake lead through InsureMe(HBD buys from them) and listened as their Robobabe left a message saying "Due to a limited Enrollment in your state, please call us back ASAP to do an application". I again called a manager there and asked what exactly a "limited enrollment" meant, seeing as their is no such thing for Indvidual applicants in CT, and was told that "Well you can imagine there is a lot of competition in this market so sometimes we need to create a sense of urgency". "Oh, so you mean you lie to customers?" He hung up.
Their latest tactic is, and you need to be wary of this, is the Robobabe calls all leads back and says "This is HBD, we need to speak with you about your recent insurance application. Please call us at..." What this leads to with some customers(already at least two of mine) is they call back assuming an app YOU did with them has a problem (usually because you have told them that Assurant may call them for follow up questions) and then they try to do a a NEW app with either Assurant, Aetna or GR. It's not going to work on everyone but some of the slower customers fall for it. Truly astonishing. If it's an Assurant app they try to get the broker changed and so far I had both of mine fixed but who knows if when I get busy I'll catch all of them.
I am all for friendly competition but this is complete and utter fraud. Anyone else deal with this s**t from them?