Aetna agents also arrive to work late and leave earlier than the rest. New Coventry support sucks. They ALL suck, but at least Humana answers calls til 8 PM.
Oh man, Coventry was horrendous during Open Enrollment last year (for ACA plans). My shortest hold time was one hour and seventeen minutes. It took about 8 phone calls and probably a dozen emails to get one issue resolved. And then they took nearly two months to refund a premium for someone.
If they are the same way this year there's no way I will be promoting their plans. I think I might try and call them November 2nd just to see what it's like.