Is there someone in home office that is a consumer advocate (ombudsman) that can help with consumer direct questions about policy issue, billing, etc? A real person with a name and contact number or email, not a stupid hotline.
Long time client is having some issues and I can't find answers to his questions. He had a Humana policy, wife and kids on a separate policy. He missed the "Hey your policy is being cancelled and here's your new rates" letter. A number of factors made it advantageous to combine everyone under one new policy with a Jan 1 eff date.
He started the new application before 12/15 but did not submit until a week later, within Humana's "grace" period for 1/1/15 eff dates.
The new policy was approved but has not yet been issued. They did take his $$.
They also took $$ for the old policy on wife and kids but not his old policy.
A week ago AWB showed a policy number for his wife and kids and for him but not for the new policy. Now they don't show any policy numbers.
Agent no-service can't help without a policy number, neither can billing.
Any suggestions?
Long time client is having some issues and I can't find answers to his questions. He had a Humana policy, wife and kids on a separate policy. He missed the "Hey your policy is being cancelled and here's your new rates" letter. A number of factors made it advantageous to combine everyone under one new policy with a Jan 1 eff date.
He started the new application before 12/15 but did not submit until a week later, within Humana's "grace" period for 1/1/15 eff dates.
The new policy was approved but has not yet been issued. They did take his $$.
They also took $$ for the old policy on wife and kids but not his old policy.
A week ago AWB showed a policy number for his wife and kids and for him but not for the new policy. Now they don't show any policy numbers.
Agent no-service can't help without a policy number, neither can billing.
Any suggestions?