MyGenericName123
Expert
- 41
I'll be licensed within a month. I'm curious what a healthy retention rate is for personal P&C. My mentor says he sees over 90% but I see other indys on the net complaining the cancellations and lack of retention is holding down their business.
Also, what measures do you take to ensure that your customers continue to do business with you? I feel like a few touches throughout the year can go a long way.
Also, what measures do you take to ensure that your customers continue to do business with you? I feel like a few touches throughout the year can go a long way.