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I called them after seeing this thread last week. I signed on with them 10 months ago with a $24.95 per month promo code. I only run about 2K names per month which gives me more business than I can keep up with so a minimum wouldn't bother me. But I was told my promo rate and unlimited plan would remain as long as I kept it in place. We'll see when month 13 arrives. I do get 6-9% bad address return rate, but close rate makes it a great investment even with first-class postage.
your bad address return rate is unusually high. we have average 1-2% in our area. Still for the price it is a good value, and their site is very easy to use, and instant download capability is convenient to say the least.