I canceled Norvax about a month or so ago.... been with them about 10 years(idk) DROPPED them like a bad habit... they are a marketing and lead generation company..... the times have passed them by
Is Norvax Down? Check Your Websites...
- Thread starter OregonDave
- Start date
-
- Tags
- website
- Thread starter
- #12
- 213
More than that. By all appearances they are disenfranchising their agents and clients from competing with their website. I've spent the past 48 hours fixing websites and restoring my lead flow, and although I could be wrong, I think they shut down the embedded iframe quote form because I was competing with their website on adwords. There's really no other explanation for the timing and customer service otherwise.
I have been waiting for the call back also. Opened a trouble ticket - no reply. Called and spoke to someone who told me he would escalate the issue and someone would call me within 24 hours. 5 days later still no response.
Been with Norvax since 2006. Have also had concurrent service with Quotit but have preferred Norvax with higher lead conversions from their form for some reason.
Any other options for a quote engine to use in an iframe other than Quotit?
Been with Norvax since 2006. Have also had concurrent service with Quotit but have preferred Norvax with higher lead conversions from their form for some reason.
Any other options for a quote engine to use in an iframe other than Quotit?
- 508
As an FYI, and not defending them mind you, could partially be due to the regulations which all WBE's are required to follow. In particular that during the quoting or enrollment process into an ACA plan via a WBE site the experience must be "unencumbered". CMS defines this as meaning no other insurance products other than ACA plans may be displayed until the enrollment is completed. In short, using iFrames means an agent/agency could display other products or information which are not allowed by CMS during the quoting/enrollment process.
- 10,276
Warning to Norvax users...Customer Service is....well...Let's see what happens.
I have a major issue with them and we'll see how they handle it.
I have a major issue with them and we'll see how they handle it.
That's why they REQUIRE you to sign a contract. My is up, lesson learned, never repeat. They will take your money and give you nothing in return. What a waste but what a lesson.
- 10,276
Issue being worked on. Headway made, but not resolved. Norvax has, for the most part, been good to me. I'm a long-time customer.
- 10,276
Incredibly, Norvax issue still not resolved. I have removed my "Very Satisfactory" rating and replaced it with "Unsatisfactory" until further notice.
Nice people, but you wonder if they really care about brokers any more.
I will update as the situation changes.
Nice people, but you wonder if they really care about brokers any more.
I will update as the situation changes.
- 10,276
Issue is still not resolved.
- 948
Not sure what you are seeing with Norvax, but my quoting engine in this market only shows the single carrier still paying agents during SEP. All others (off exchange) require paper apps to apply during SEP - no way to electronically view plans. The note from Coventry if I click the "apply" button for Coventry says that you can apply through Healthcare.gov, or call them directly.
Similar threads
