- 5,264
Hello,
I have a client who bought a Kemper HHC policy a year ago on her mother, and filed a claim recently to provide home health care.
Her agent, his boss, and his boss's boss assured her that the policy would pay her directly and give her control as to who she wanted in her home doing home health care services.
However, when her mother fell ill and required home health care, Kemper said the policy dictates to which Home Health Care agency they choose to provide the home health care.
She's obviously very frustrated and believes she's been had.
If I could provide any clarification that would be an added bonus -- anybody have any idea how these policies are supposed to handle claims to pay for home health care?
Thanks,
Dave
I have a client who bought a Kemper HHC policy a year ago on her mother, and filed a claim recently to provide home health care.
Her agent, his boss, and his boss's boss assured her that the policy would pay her directly and give her control as to who she wanted in her home doing home health care services.
However, when her mother fell ill and required home health care, Kemper said the policy dictates to which Home Health Care agency they choose to provide the home health care.
She's obviously very frustrated and believes she's been had.
If I could provide any clarification that would be an added bonus -- anybody have any idea how these policies are supposed to handle claims to pay for home health care?
Thanks,
Dave