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Lemonade is claiming to have set a (fictional) “World Record” for the fastest insurance claim ever paid – 3 seconds.
They sent out a blog post detailing the claim (link below), which was completed using the policyholder’s iPhone 7 and the Lemonade app. From the story:
Between 5:49:07 and 5:49:10, A.I. Jim, Lemonade’s claims bot, reviewed Brandon’s claim, cross-referenced it against his policy, ran 18 anti-fraud algorithms on it, approved it, sent wiring instructions to the bank for the transfer of $729 (Brandon has a $250 deductible), and informed Brandon of the good news.
The blog concludes by saying “A.I. Jim” is “still learning” and often escalates claims to a human claims officer. I wonder what percentage of claims get escalated and what percentage are handled solely by the A.I. chatbot?
https://blog.lemonade.com/2017/01/01/lemonade-sets-new-world-record/?utm_source=pr&utm_medium=email&utm_campaign=firstinstantclaim&utm_content=waitlisters
They sent out a blog post detailing the claim (link below), which was completed using the policyholder’s iPhone 7 and the Lemonade app. From the story:
Between 5:49:07 and 5:49:10, A.I. Jim, Lemonade’s claims bot, reviewed Brandon’s claim, cross-referenced it against his policy, ran 18 anti-fraud algorithms on it, approved it, sent wiring instructions to the bank for the transfer of $729 (Brandon has a $250 deductible), and informed Brandon of the good news.
The blog concludes by saying “A.I. Jim” is “still learning” and often escalates claims to a human claims officer. I wonder what percentage of claims get escalated and what percentage are handled solely by the A.I. chatbot?
https://blog.lemonade.com/2017/01/01/lemonade-sets-new-world-record/?utm_source=pr&utm_medium=email&utm_campaign=firstinstantclaim&utm_content=waitlisters