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Medicare Advantage no speaka english!

G

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Anyone else sick of these MA companies outsourcing their telephone verification call centers to non-English speaking companies? I am on a three way call right now with Humana trying to complete the application with one of my new clients and she can not speak complete sentences...no joke. I get this every time I call Humana! Not the impression I want to give my new Senior clients.
 
perfectchoice said:
Anyone else sick of these MA companies outsourcing their telephone verification call centers to non-English speaking companies? I am on a three way call right now with Humana trying to complete the application with one of my new clients and she can not speak complete sentences...no joke. I get this every time I call Humana! Not the impression I want to give my new Senior clients.

I hate it. I am on the phone right now with Today's Options doing a verification call. It absolutely sucks. I always warn the client before we call.
 
Thanks for the heads up. I didn't know this since I haven't been using their product yet.

Coventry is English, and Universal is good Englisb.
 
ha ha, I never try to do that but if that will ever happen then my clients won't be surprised by hear an accent... from that 3d party ... ha ha . I do not think they would have any stronger accent then mine :)
 
ha ha, I never try to do that but if that will ever happen then my clients won't be surprised by hear an accent... from that 3d party ... ha ha . I do not think they would have any stronger accent then mine :)

you never try to do what?
 
Anyone else sick of these MA companies outsourcing their telephone verification call centers to non-English speaking companies? I am on a three way call right now with Humana trying to complete the application with one of my new clients and she can not speak complete sentences...no joke. I get this every time I call Humana! Not the impression I want to give my new Senior clients.

Wellcare outsources its Mb Services to the Philippines, denying jobs to Americans.
 
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