I have been trying to get in touch with Paul for about over week now about my account. What is going on with him? I just started working with you guys about a month ago and so far I am not impressed.
First of all, you guys do not credit leads that already have insurance with the company I work for. We do not solicit business from other agents in this company and I am pretty sure it is like that with other companies as well.
I talked to Paul about this particular lead about two weeks ago and I was under the impression he would reverse the denial but he never did.
The second issue I encountered is when I tried to send a lead back because she didn't match the filters set and it was DENIED! The lead states she has had continuous coverage for over a year but when I talked to her she had never been insured before. This makes her ineligible.
The third issue I have had involves a lead who told me they was "aight" and didn't want a quote when I called them. This was DENIED.
Finally, you guys do not have a credit policy for the all too often "never answer the phone lead". It just doesn't exist, period.
Here is my thing with leads. I do not mind paying for a lead if the lead allows us to quote them. That is the problem with internet lead vendors. The product they sell doesn't match the price tag they ask for them.
First of all, you guys do not credit leads that already have insurance with the company I work for. We do not solicit business from other agents in this company and I am pretty sure it is like that with other companies as well.
I talked to Paul about this particular lead about two weeks ago and I was under the impression he would reverse the denial but he never did.
The second issue I encountered is when I tried to send a lead back because she didn't match the filters set and it was DENIED! The lead states she has had continuous coverage for over a year but when I talked to her she had never been insured before. This makes her ineligible.
The third issue I have had involves a lead who told me they was "aight" and didn't want a quote when I called them. This was DENIED.
Finally, you guys do not have a credit policy for the all too often "never answer the phone lead". It just doesn't exist, period.
Here is my thing with leads. I do not mind paying for a lead if the lead allows us to quote them. That is the problem with internet lead vendors. The product they sell doesn't match the price tag they ask for them.