Ohh man.. don't get me started with Net-Lead. I used their system about a year ago, and it was a mess! I finally had everything up and running with them, and was basically relying on them as a CRM for all leads and follow up calls. I can't tell you how many times their system crashed, but I finally had to use another service because they were hurting my business. After 24 hours of down time, I switched over to Norvax broker office. Now norvax is not the most sophisticated system, but it has not gone down on me once... Now I gotta knock on wood.