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Six Sigma is about process improvement, or more technically, data-driven process improvement. I can see where it would be used in a claims department very well to help improve the claims process.
Unfortunately, it has NOTHING to do with making employees happy. If I was driving it, the ultimate goal would be customer satisfaction based on a series of metrics, such as claim turnaround time, paperwork defects, claims errors, etc. Of course, all of this and save claim $$$ too, because that is what management wants to be happy
Re saving claim dollars.
Wouldn't the better thing be to see that claims were correctly processed in relation to policy provisions so the company actuaries could then see that risk and service were properly priced and the legal department could make contract revisions if necessary?
Re saving claim dollars.
Wouldn't the better thing be to see that claims were correctly processed in relation to policy provisions so the company actuaries could then see that risk and service were properly priced and the legal department could make contract revisions if necessary?
I don't think Six Sigma works. The company I considered going to is losing employees by the hundreds. The turnover rate is horrendous. No one (adjusters, managers, agents, customers) like the service under Six Sigma. It's micromanaging on steroids. It's a cluster.Six Sigma is about process improvement, or more technically, data-driven process improvement. I can see where it would be used in a claims department very well to help improve the claims process.
Unfortunately, it has NOTHING to do with making employees happy. If I was driving it, the ultimate goal would be customer satisfaction based on a series of metrics, such as claim turnaround time, paperwork defects, claims errors, etc. Of course, all of this and save claim $$$ too, because that is what management wants to be happy