Have a client that was desperate to replace her coverage beginning last December. She needed the new policy "inforce" by January 31st. She was desperate to get this done, in fact, she was so assertive that it had me unnerved. I called in a solid from the carrier, and although she had a lengthy medical history, they actually substituted the ordering of one of the doc's records and went on her personal explanation of an "item". They got her approved by the first week of February, but she had continued her policy for another month. Okay, understandable, no biggie, but why so desperate in the first place?
She then decided to appeal a uw rate up, which we succesfully appealed and had it partially removed. Then, she asks to push the start date of the policy to April 1st. The carrier actually said yes, which in this case they were bending the rules.
Last week, I get a phone call wanting to know if the policy is ready to go into force May 1st. I told her no, it went into effect April 1st. She said that was unacceptable, she was keeping her current policy until the end of the month. So I inform her that she has to do a new application.
She desperately needs to meet with me to hand deliver the app and make sure that it gets into underwriting. Okay, so we meet and I take the app. I tell her that everything is cool, it will be tied to the old case and it should be placed by May 1st. Next she tells me No, I don't want it effective before July 1st.
This is an applicant that is consistently adding to her medical history and she is paying a slightly larger premium for less coverage. It is also a plan that is closing out on her. She literally has to end it by July 1st, unless they grant an extension. If it is granted, I have no doubt that she will put off the new policy.
My question: Have you ever heard of a thing like this? Why would someone want to continue to fill out new apps, and have the same conversations over and over.
I left out the best part. She started this process with a different agent almost a year before me. He ditched her in December. She received her first approval 18 months ago.
She then decided to appeal a uw rate up, which we succesfully appealed and had it partially removed. Then, she asks to push the start date of the policy to April 1st. The carrier actually said yes, which in this case they were bending the rules.
Last week, I get a phone call wanting to know if the policy is ready to go into force May 1st. I told her no, it went into effect April 1st. She said that was unacceptable, she was keeping her current policy until the end of the month. So I inform her that she has to do a new application.
She desperately needs to meet with me to hand deliver the app and make sure that it gets into underwriting. Okay, so we meet and I take the app. I tell her that everything is cool, it will be tied to the old case and it should be placed by May 1st. Next she tells me No, I don't want it effective before July 1st.
This is an applicant that is consistently adding to her medical history and she is paying a slightly larger premium for less coverage. It is also a plan that is closing out on her. She literally has to end it by July 1st, unless they grant an extension. If it is granted, I have no doubt that she will put off the new policy.
My question: Have you ever heard of a thing like this? Why would someone want to continue to fill out new apps, and have the same conversations over and over.
I left out the best part. She started this process with a different agent almost a year before me. He ditched her in December. She received her first approval 18 months ago.