TCPA Issues for Our Inbound Call Center

Dleathers

New Member
16
How do you handle TCPA compliance for your inbound call centers?
We have a few inbound centers in FE, ACA, and Medicare and we outsource our inbounds/transfers from various publishers around the world until our owned and operated sites can scale.
The problem is that even when we scrub blacklist alliance, we have a litigator sneak through once in a while. When you 10k calls per day, it's bound to happen.
Last month, one of our in-house call centers and an overflow partner got nabbed by a litigator. We took care of it for them but it was very costly.
What do you do to mitigate TCPA compliance issues? Do you cut a deal with your publisher partners to indemnify you?
 
You gotta have all preventive measures in place. DNC scrubbing is just one of them. You will also need proof of consent and digital ad fraud detection (human, bot, farm) in place.
 
New rules are going into effect, requiring you to obtain consent via your own marketing instead of buying consent. No more buying live transfer leads. Go to live contact leads. They have a one-on-one consent marketing platform that takes Facebook ads and pushes leads through workplace automation to fill up your calendar.
 
New rules are going into effect, requiring you to obtain consent via your own marketing instead of buying consent. No more buying live transfer leads. Go to live contact leads. They have a one-on-one consent marketing platform that takes Facebook ads and pushes leads through workplace automation to fill up your calendar.
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Great question. Spamming is not allowed with out one-on-one consent. Insurance industry is under a microscope now due to people just raw dogging it. Being in the insurance industry and lead generation industry, I've had to keep up with these FCC Guidelines. They specifically called out insurance agents. I wouldn't buy consent now, which is what you do when you buy leads, or opt in leads without your information on the ad. I hope you have a great day, all day and every day! Thank you for the engagement.
 
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