UHC Rate MAPD Increase

[kencan]

What is the advantage of sending out notices of a rate increase to my UHC clients. The rate is going from a "0" monthly premium to a $45/mo premium.
A high producing associate has told me he's not notifying any clients. He's going to let "sleeping dogs lie" and let the chips fall as they may.

I did send out a card on Sept. 30th to my PPO MAPD clients letting them know of the increase. I asked that they call me with any questions. I let them know there was another UHC "0" plan option available through the HMO.
I imagine some will want to switch plans.
What is your opinion on letting "sleeping dogs lie"? thank you.

 

[sshafran]

Better question: Why wouldn't you contact them?

Sent from my iPad using InsForums

 

[policy doctor]

The associate is probably tired of the "bs" this yearly churning is doing and yes, he is right, some will keep the plan regardless.

" If they like the plan they will keep the plan."

However, I would do a pr call just to see if there are questions, or health issues that a SNP could address, or the usual Hello, I'm still your agent call.

 

[Midlevel]

I've already called 6 of my UH clients this morning about the increase and not a one of them had looked at their book and it was already filed away. The problem with not calling them is when they get their nice little invoice in the middle of December to set up their payment they are going to call you very upset that you didn't let them know about their premium going up and then it's a little late.

 

[policy doctor]

I've already called 6 of my UH clients this morning about the increase and not a one of them had looked at their book and it was already filed away. The problem with not calling them is when they get their nice little invoice in the middle of December to set up their payment they are going to call you very upset that you didn't let them know about their premium going up and then it's a little late.

Good point about premium....how does the client handle that? Call into customer service to get it set up or wait till coupon book arrives? I'd hate to have them call telesales and get switched to another plan b/4 end of aep and I know not. thoughts?

 

[MedSuppPro]

Good point about premium....how does the client handle that? Call into customer service to get it set up or wait till coupon book arrives? I'd hate to have them call telesales and get switched to another plan b/4 end of aep and I know not. thoughts?

Will UHC automatically send out an Electronic Funds Transfer (ETF) form with the coupon book mailing or was the ETF form already included in the annual renewal packet?

I know I could call the Philippines Agent Helpless Desk (PAHD) ...

 

[policy doctor]

No they don't send out an EFt form unless client requests it. Not all have checking accounts or want bank w/d's.

In this case let sleeping dogs lie and if asked, tell bene company will be in touch later. They have 3 months to pay on premium before default.

 

[Chazm]

If you checked SS benefit deduction they might not even notice for a few months and then they'll really be pissed

 

[Midlevel]

I've been trying to get an answer to the premium question for a couple months. I was told they will receive an invoice by December 20th with the option of paying that by check, setting it up on ACH or S.S. Deduction. They also told me I can use the ACH form on their website and help them fill it out and mail it in. I printed off 25 of those this morning and are in my brief case. I do not trust UH to get everyone set up properly and can see lapses come April 1st or whenever they decide to disenroll them for lack of payment.

 

[openmindedone]

What is the advantage of sending out notices of a rate increase to my UHC clients. The rate is going from a "0" monthly premium to a $45/mo premium.
A high producing associate has told me he's not notifying any clients. He's going to let "sleeping dogs lie" and let the chips fall as they may.

I did send out a card on Sept. 30th to my PPO MAPD clients letting them know of the increase. I asked that they call me with any questions. I let them know there was another UHC "0" plan option available through the HMO.
I imagine some will want to switch plans.
What is your opinion on letting "sleeping dogs lie"? thank you.

I am calling all of my clients in this situation and offering to send the the s.s. deduction form. They all got the anoc and almost no one noticed the new premium.

In my case the really isn't any better option so helping them establish the automatic payment has went over pretty well. In your case they could call telesales to switch to the new $0 plan and you remain the agent of record.