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I am a P & C agent and have hired my first assistant. He is proving to be excellent at networking, face to face client interactions, over the phone client interactions.
I have actually gotten several unsolicited comments from clients how about how nice and helpful my assistant is.
I have access to several thousand people to cold call for insurance quotes and it is painful to watch him cold call. I have given him a script, let him listen to me on some calls, had him try no set script but gave him some bullet points to pivot to depending on the objection, and I have tried prayer. Nothing seems to be working at this point.
I have even taken the last few weeks and mailed out letters and then let him call behind the letters thinking this would help him. It hasn't.
He is way too good in every area except cold calling to even think about getting rid of him. I just need to find a way to coach him up.
Any suggestions?
I have actually gotten several unsolicited comments from clients how about how nice and helpful my assistant is.
I have access to several thousand people to cold call for insurance quotes and it is painful to watch him cold call. I have given him a script, let him listen to me on some calls, had him try no set script but gave him some bullet points to pivot to depending on the objection, and I have tried prayer. Nothing seems to be working at this point.
I have even taken the last few weeks and mailed out letters and then let him call behind the letters thinking this would help him. It hasn't.
He is way too good in every area except cold calling to even think about getting rid of him. I just need to find a way to coach him up.
Any suggestions?