Failure to communicate . . . PDP set up for 1/1/2022 . . . client is receiving SSA but wants to pay annual premium (~$84).
Client sent $84 check, Aetna sent her a refund for $77. She called and was told she was set up to have premiums paid from SSA . . . but SSA has not deducted any premiums (yet).
Aetna told her they cannot change her plan, which includes putting her on payment via SSA.
Who is the big kahuna that speaks English and can help this lady out?
Client sent $84 check, Aetna sent her a refund for $77. She called and was told she was set up to have premiums paid from SSA . . . but SSA has not deducted any premiums (yet).
Aetna told her they cannot change her plan, which includes putting her on payment via SSA.
Who is the big kahuna that speaks English and can help this lady out?