- 4,716
WTF???? Two payments already and they can't find one? Did he give them the confirmation number when he made those payments?
This is freaking Outrageous.....................
Bcbs wait time
- Thread starter SamIam
- Start date
WTF???? Two payments already and they can't find one? Did he give them the confirmation number when he made those payments?
This is freaking Outrageous.....................
UHO is no longer taking phone calls, just a message that says "Due to heavy call volume, we are unable to accept your call. Please try again later." Several clients have told me that CareFirst BCBS has a similar message. One of those clients received a termination notice for unpaid premium even though they sent in their check the same as they always do. Now they can't get through to anybody and no explanation or update. Ridiculous...
- 1,255
This is damaging to us as agents/brokers. We can't get the answers our clients need. They are worried because they can't pay their premiums, haven't received their ID cards and some need to go for doctor's appointments or need medication.
Total staffing fail on the part of the insurance carriers.
How ironic, United's stock is at all time highs and being rewarded for not playing in O'care. They should have added that lower staffing will increase profits.
Staying on Obamacare sidelines helps UnitedHealth to new high - Health Exchange - MarketWatch
Fidel praised the company for being conservative when it came to participating in public health exchanges under Obamacare. United Health UNH -0.80% has remained largely on the sidelines and is waiting to participate in exchanges until after it sees how the market shakes out.
Staying on Obamacare sidelines helps UnitedHealth to new high - Health Exchange - MarketWatch
Fidel praised the company for being conservative when it came to participating in public health exchanges under Obamacare. United Health UNH -0.80% has remained largely on the sidelines and is waiting to participate in exchanges until after it sees how the market shakes out.
I'll chime in, same thing is happening in NY with various carriers. Clients can't use their plans, or even pay. They're annoyed and calling everyone they can, brokers are doing the same on their behalf, no one has any answers or info.
Hold times are ridiculous, and the only answer you get is a shrug and "I dunno" before they hang up (if they don't hang up on you while on hold, transfer you to nothing, take a message they never return, etc.)
I'm advising everyone to cross their fingers, grab an adult beverage, sit back, and wait for the carrier to figure out what the heck they're doing. Obviously, some won't accept that answer, so I tell them to write their representative about their feelings on "reform" while they wait.
Hold times are ridiculous, and the only answer you get is a shrug and "I dunno" before they hang up (if they don't hang up on you while on hold, transfer you to nothing, take a message they never return, etc.)
I'm advising everyone to cross their fingers, grab an adult beverage, sit back, and wait for the carrier to figure out what the heck they're doing. Obviously, some won't accept that answer, so I tell them to write their representative about their feelings on "reform" while they wait.
- 4,747
I blame MLR for a lot of the "on hold" problems us agents are currently having. With only a 20% margin for "agent comp & other expenses", carriers cant expand staffing.
- 2,181
They can't find either one. He gave them the confirmation number's, it's like he doesn't exist, except I can see him in "my applications"
This whole thing is outrageous.
- 8,448
I finally got through to BCBS this evening and ended up being transferred to the Hoover Vacuum service help line. If it were a smaller company having these problems I'd run from them fast and take all the clients with me.
- Thread starter
- #19
On Tuesday I was on two hours at a time then it would disconnect me. this happened twice. I also called on the customer line with my other phone on hold for three hours & they told me the agent line is only a 3 min wait & transferred me.
Do you have the agents line? I am calling BCBS of IL for the second day. I never talked to a soul yesterday from BCBS. It was always listening to their music and then getting disconnected.
Well day 2 of this.
