Do State Farm agents get notified when vehicle is stolen?

[FraserJim]

Had our car stolen and contacted SF claims. I was surprised that our agent didn't reach out to us. New agent and so far not impressed.

Does the agent get notified by corporate when a client has an accident or theft so that they can follow up?

 

[adjusterjack]

News of the claim will eventually reach the agent. Though they aren't supposed to be involved in claims.

If you want your agent to do something for you, call him.

It's not up to him to "reach out" to you.

 

[Al3x Lee]

What do you need the agent involved for? Is there a problem with the adjuster? Have you ever heard the idiom, 'Too many cooks spoil the broth'?

 

[shonceman]

I'm a life & health agent, so my perspective on auto claims is purely as a consumer. In 50 years of driving I've never had an agent reach out to me. My current agent was a friend of mine before he became my agent, and he has never reached out to me regarding a claim. That being said, I wonder if it wouldn't be a good idea for agents that cross sell life and other products to at least touch base with their client following a major claim.

 

[WinoBlues]

That being said, I wonder if it wouldn't be a good idea for agents that cross sell life and other products to at least touch base with their client following a major claim.

Not how they are typically wired.

As a life guy myself, I completely understand your reasoning.

I do have a buddy that is a top life writer at Farmers. But he is not the norm. Even the referrals he sends me he continues to prospect their families and eventually trys to replace my policies. I know they are his when I write them and leave the rest of the house alone.

Most of the othe P&C referrals gladly let me have all the life as it keeps other agents out. They just want the P&C

 

[DonP]

I've been with my State Farm agent probably close to 24 yrs . I've yet to talk or meet here . She has 5 staff in the office but I've only been there 2 times and she was never there . Talk about a crazy train and residuals .

 

[marindependent]

Had our car stolen and contacted SF claims. I was surprised that our agent didn't reach out to us.

Does the agent get notified by corporate when a client has an accident or theft so that they can follow up?

The Agent does likely get notified, but... [not a SF guy] some systems are days/weeks behind so the agent might not find out for some time.

@adjusterjack is correct - most/many insurer do not want agents involved. Agents are "not claims specialists". Additionally many agents would prefer not be involved either.

I also agree with @Al3x Lee "What do you need the agent involved for"?

But to answer the question on the Title - State Farm Agents do NOT get Notified when your Vehicle is Stolen. They may get notified if a claim is filed, especially if you call the State Farm agent to file the claim.

 

[Allen Trent]

I'm a life & health agent, so my perspective on auto claims is purely as a consumer. In 50 years of driving I've never had an agent reach out to me. My current agent was a friend of mine before he became my agent, and he has never reached out to me regarding a claim. That being said, I wonder if it wouldn't be a good idea for agents that cross sell life and other products to at least touch base with their client following a major claim.

I know a ton of PC agents with several carriers or independent. The best ones have a dedicated staff member that does some level of claims concierge contact to client by way of text, email or call with generic what to do & what to expect. They reach out again throughout the process.

These agents tend to have client retention close to 95% in an industry that has many with retention in the 80-85%. This math equation means their book & revenue can grow to a much higher amount before plateauing when 95% is staying each year compared to 80%. ($5M PC premium book losing 5% a year only needs to write $250k new pc each year to stay at $5M. Another losing 20% each year needs to write $1M each year to not shrink. The math equation using average new PC writings & retetion rate is a simple equation to show some agents with bad retention how far they are going to shrink down from bad retention)

Then add that these agencies get tons more referrals as these clients share how they are treated. Lastly, these clients tend to bundle at a higher rate, add Umbrellas, Life, Annuity, etc

The added touch points can also minimize the potential negative experience they can have with carrier claims staff, etc

 

[Policy Monkey]

In FL, the most we get is a generic Claim Notification with little to no details. Some carriers never notify us at all. Either way, we are not legally or contractually allowed to assist with the claim. Even if the client reports the claim to us, all we can do is submit a First Notice Of Loss. After that the claims department contacts the client directly and the agent is out of the loop at that point.
Even if we were allowed to assist, who has the time? We are up to our eyeballs with requotes, rewrites and window shoppers. Handling claims is a full time job that requires different licensing, training and skillsets.