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I don't understand, how is the OP competing with the pharm reps? He initially wants the attention of the office manager? The pharm rep wants to spend time with the physician.
I think M&Ms are great. My opinion is that receptionists probably like a small container of something they can put on their desk. Plus, you're not trying to impress them with the type, you're just trying to be nice to get them on your side.
I think it's a good idea. One question though...are you running in to problems just going in and getting to see the owner?
That is correct. I am not competing with the reps because they want to sell something to the doctor. My product can be sold without the doctor. Almost 100% of the time, the doctor wants no part in dealing with the insurance.
Bottom line is if I can get to the office manager, convince them that I can get themm the same or better coverage for a better price and have better service, I win.
If I can convince her, she will tell the doctor and away we go. The doctors don't care to hear about it. If it can increase their bottom line, they are in.
Also, there are many coverages that are specific to doctor's offices that if they haven't looked at their policy in the last couple of years, there is no way that they have proper coverage. All of the HIPPA standards have paved the way for more protection from hackers getting in and stealing information.
There are so many ways to get them on your side, it just takes getting in front of them.
They don't want to talk about commercial insurance on the phone? Jeez, I'm shocked! Have you tried talking about THEM instead of YOU and what you "have"?
If you can't get 'em on the phone asking for them by name, then your phone skills need some serious work...
Maybe they'd prefer to talk not about what your product is, but what it does? Briefly of course, so you can determine if there's any mutual basis for meeting. Try it...
Otherwise you'll be running around giving away a lot of doughnuts and candy - without much to show for it than the receipts.
Not competeing, but just one of the many who will wanting the attention of the receptionist and handing her/him gifts. Seems like a waste of time to me but then again, I cold-call on the phone exclusively.