EIDM "Provisioning Error"
I just received the following message from EIDM Support:
"You are being contacted because the ID which you created at the CMS Portal (https://portal.cms.gov) had a provisioning error which was corrected as of 09/24/2013.
Please try logging in to the CMS Portal to request the Agent/Broker role and continue your registration and Identity Proofing process.
If you have any additional questions or concerns please contact the XOSC Helpdesk at 855-267-1515 or CMS_FEPS@cms.hhs.gov"
I thought that I had completed the ID verification process. I completed my personal ID info and answered the specific Equifax questions. Is there anything else to this process?
I have been trying the 800# every few minutes, to the tune of a "busy signal." I know the automated response to that 800# indicates that the reps answering the phone will not be able to help you with your EIDM registration. Does anyone know of another number to call for this?
Thanks!
----------
FYI:
I did reach a rep at: Helpdesk at 855-267-1515 (1 hr 20 min on hold)
- They mentioned that they were not sure why this email was
reading the way that it is, and that they had just received a
call from another agent regarding this. They confirmed that
my ID Verification was current, and that I did not need to continue
anything as the email stated...
"continue your registration and Identity Proofing process"
I just received the following message from EIDM Support:
"You are being contacted because the ID which you created at the CMS Portal (https://portal.cms.gov) had a provisioning error which was corrected as of 09/24/2013.
Please try logging in to the CMS Portal to request the Agent/Broker role and continue your registration and Identity Proofing process.
If you have any additional questions or concerns please contact the XOSC Helpdesk at 855-267-1515 or CMS_FEPS@cms.hhs.gov"
I thought that I had completed the ID verification process. I completed my personal ID info and answered the specific Equifax questions. Is there anything else to this process?
I have been trying the 800# every few minutes, to the tune of a "busy signal." I know the automated response to that 800# indicates that the reps answering the phone will not be able to help you with your EIDM registration. Does anyone know of another number to call for this?
Thanks!
----------
FYI:
I did reach a rep at: Helpdesk at 855-267-1515 (1 hr 20 min on hold)
- They mentioned that they were not sure why this email was
reading the way that it is, and that they had just received a
call from another agent regarding this. They confirmed that
my ID Verification was current, and that I did not need to continue
anything as the email stated...
"continue your registration and Identity Proofing process"
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