bluevoyager
Expert
- 20
Does this sound "fishy" to you? I have been an agent with this company for around 9 months. Here is something that happened to me that flabbergasted me and needless to say made me very angry. On 7/27/13 I called the UW express Med Supp hotline to move 2 of my clients over to them due to a rate increase. It was a husband and wife. I started with the wife first and the UW told me she would have to get more info on her meds from her MD. Her app would be on hold for 30 days. OK fine. Then I called the husband 2 times to start the process. One time was inconvenient for him which was at 7 pm because he didnt get home from work until 6:45. So another attempt was made and we agreed that instead of at night, I could call him at his business in the afternoon. So we set a day and time. I called him today and he said somebody from equitable life had already called him and did his application over the phone and had also called his wife. Hmmm? He gave me the name and number of someone and I called that person. It was another agent. I confronted him. He said If the client called him and asked to rescind his app. He would do that. I called the company and spoke to PH services they did some research and said- Well we found out what happened, it was a competing agent and since thats the case, there is nothing we can do. The husband was approved but the wife was not. Questions: Why was the other agent still able to call the wife and go through the UW AGAIN when they had full knowledge and record that I had already tried to write her? Then call the husband and was able to get an issued policy? How did that agent get those 2 particular names? I was first told the company cant do anything. Until I asked the question - Can the client call in and rescind his policy? Yes he can. Oh, I see so there is something that can be done. I asked the person at equitable- since I have the signed dated replacement form from the clients. Does this make any difference? Of course not. Then the company tried to blame it on the clients. Well they should have known better. They shouldn't have signed up with another agent. I doubt very seriously the clients were at fault. They said they thought it was someone at my office that I had told to take care of it. Really? Anyway the clients have both agreed to have their apps rescinded. I will wait to see if that actually happens. This business unfortunately has a nasty side to it.