Home Use Direct Dialers and Software

[themanforinsurance]

Are the direct dialers seen on the web and their software of any value? I am considering getting one but am unsure of their reliability . Came across one for a one time purchase price of a 140 bucks or so and a monthly service fee of $40. Have been told these are not reliable as they are prone to glitches. This one is supposedly suited to single use but is also advertised to be used with multilines in different locations .
Any information would be greatly appreciated.

 

[ksbk09]

Are the direct dialers seen on the web and their software of any value? I am considering getting one but am unsure of their reliability . Came across one for a one time purchase price of a 140 bucks or so and a monthly service fee of $40. Have been told these are not reliable as they are prone to glitches. This one is supposedly suited to single use but is also advertised to be used with multilines in different locations .
Any information would be greatly appreciated.

My firm uses CallFire. It's okay. Don't know what they pay. Only way to find out is to try it out.

 

[senior-advisor-indiana]

Are the direct dialers seen on the web and their software of any value? I am considering getting one but am unsure of their reliability . Came across one for a one time purchase price of a 140 bucks or so and a monthly service fee of $40. Have been told these are not reliable as they are prone to glitches. This one is supposedly suited to single use but is also advertised to be used with multilines in different locations .
Any information would be greatly appreciated.

That sound like a great price if it works good for you. I have used salesdialer and brook jolleys. They are both under $100 a month and get the job done.

 

[Daytona_Guy]

Sounds like you're referencing the Dolphin Dialer.
It uses your computer, running their software and VOIP line.
It is a power dialer vs. Predictive dialer.

It just calls one number after another. I have several agents that really like it. They say the CRM it uses, and call recording feature work great.

The benefit of SalesDialer and AgentsDialer, Five9, and Callfire are that they call three to five lines at once. They eliminate your exposure to busy signals, disconnected numbers, etc. So that more time is spent actually talking with potential clients.

Are the direct dialers seen on the web and their software
of any value? I am considering getting one but am unsure of their reliability . Came across one for a one time purchase price of a 140 bucks or so and a monthly service fee of $40. Have been told these are not reliable as they are prone to glitches. This one is supposedly suited to single use but is also advertised to be used with multilines in different locations .
Any information would be greatly appreciated.

 

[Cory]

Good stuff here, but would like to add two cents about buying vs renting/leasing a dialer month-to-month. If you buy a dialer you are locked in time with those features as technology advances and you are left behind. By renting/leasing a dialer you get the updates to the software and don't have to deal with tech problems on your own.

Having access to updates and support are key in my point and if you are considering a dialer look at one that offers in- house support vs white labeling someone else's dialer as that may cause a delay in responsiveness to your support needs. Maybe I'm not doing a good job explaining..does that make sense. My two cents... hope this helps if only a little.

 

[ksigmtsu]

If you wanted something not prone to glitches that you can own in your own house, a good solution is using a vicidial installation in an older computer, suitable for 5 users or less.

That type of machine can be put together and shipped to you for under 300 dollars, and after that you'd never have any monthly maintenance fees or costs other than your minutes used dialing.

Downside of ownership is if the whole box dies, you do own it.

 

[Cory]

Respectfully, vici is a free lowgrade dialing platform that is problematic with delays and other hick-ups. Have seen it on too many dialing platforms...you get what you pay for. You don't have to spend a lot of money for a dialer, but most would spend a little more if it meant having more reliability.

 

[ksigmtsu]

Respectfully, vici is a free lowgrade dialing platform that is problematic with delays and other hick-ups. Have seen it on too many dialing platforms...you get what you pay for. You don't have to spend a lot of money for a dialer, but most would spend a little more if it meant having more reliability.

Oddly, most subscription services out there are using vicidial as their primary platform, and are using a version much older than the newest SVN that they forked so they could whitelabel it. This includes most dialers advertised on this forum.

Respectfully, calling it a lowgrade platform is absolutely ignorant. I've been working with those units for around 2 years now, and they're more reliable and customizable than anything out there, if you have a programmer that isn't a total ***. The only thing that is "lowgrade" about them is the user interface, which is why most people who whitelabel the systems change the UI and very little else.

My entire workflow is automated through a vicidial system with a couple custom php scripts that cause it to automate list changes, dynamically scale lines in use, turn on and off AMD, and other real time modifications it makes to its own system.

You can't do that with a closed proprietary platform, such as the one you advertise, and you're locked into whatever the developers decide you're allowed to do with their system.

 

[Josh]

Respectfully, vici is a free lowgrade dialing platform that is problematic with delays and other hick-ups.

That's sort of a myth. Out of the box it is, but it can also be optimized to work flawlessly.

 

[Cory]

ksigmtsu...I don't believe that you and I are answering the same question.

As I understood "themanforinsurance" asked about purchasing a dialer ready to use. I wouldn't call it ignorant to express an opinion where many agree that Vici "out of the box" is unstable and problematic. Themanforinsurance nor many can afford to pay someone to optimize the dialer until it is running flawlessly, troubleshoot problems, customize it and provide infinite support.

I'm sure you have spent a lot of time and money "optimizing" your dialer, it runs fine and I know just as much about your dialer as you do ours. One thing that I can say with certainty is that when you own your own dialer spending years building it from the foundation up... a proprietary platform can be customized by developers to do everything you've mentioned and more whenever it is needed as needed by the customer.

If I haven't explained myself clearly enough then my apologies as we might have to agree to disagree on certain points as I was merely trying to answer his specific question rather than get off subject. If I misunderstood your original question/post themanforinsurance please clarify. Thanks!