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Are there any traits that give them away? I suppose they need to go through some kind of training and get paid for doing the work. How often have you run into them?
The first clue is if they say they got your name and number from the carrier. They may also say they don't remember where they got your name and number.
I was secret shopped very early on when MA plans were still in the early years. I should have known when they called my home instead of my office number. Of course I went on the appointment. Total waste of time. And that is what bothers me most. That the carrier would waste an agent's valuable time. Especially during AEP.
If the prospect calls and says they got my name and number from the carrier or they can't remember how they got my contact info, I let them know my calendar is full and I won't be able to meet with them. My time is too valuable to be wasted by the carrier.
The first clue is if they say they got your name and number from the carrier. They may also say they don't remember where they got your name and number.
I was secret shopped very early on when MA plans were still in the early years. I should have known when they called my home instead of my office number. Of course I went on the appointment. Total waste of time. And that is what bothers me most. That the carrier would waste an agent's valuable time. Especially during AEP.
If the prospect calls and says they got my name and number from the carrier or they can't remember how they got my contact info, I let them know my calendar is full and I won't be able to meet with them. My time is too valuable to be wasted by the carrier.
Are there any traits that give them away? I suppose they need to go through some kind of training and get paid for doing the work. How often have you run into them?
Do things according to the law and you don't have to worry if they are in the SS corps..
Do things according to the law and you don't have to worry if they are in the SS corps..
Gee.. Didn't know Todd had moved to TX and changed his name..Spot On. Do the right thing because it's the right thing to do...
Gee.. Didn't know Todd had moved to TX and changed his name..