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I just ran into this with a UHC customer. The computer in the front end of UHC (from what I am told) shows the customer as having full medicaid. The claims department computer is not showing her as having Medicaid at all therefore she is being charged the $147.
We haven't figured out how to solve this issue yet.
Penny, my client has CIP. Keep us posted on yours. I told this woman to dig thru her pile and find the EoB s and see if anywhere it show her owing 147---I tell these folks to be guided by the EOB and not bills from the doctor. Sometimes these doctors send the patient at bill before they been paid by Medicaid and I'd suspect often paid twice. I know a complicated call can be made but got to train these folks to keep EoBs for a while at least so going to let her go thru some trouble digging